top of page

FAQ's
 

All of your Fundraising Solutions Questions answered in one place

What is Fundraising Solutions?

Fundraising Solutions is an all-in-one digital fundraising platform designed for charities, schools, churches, clubs, and community organisations across Ireland. The platform allows organisations to manage donations, raffles, auctions, events, peer-to-peer campaigns, and text-to-donate fundraising from a single dashboard. Unlike many fundraising platforms, Fundraising Solutions operates with a zero-platform-fee model, helping organisations keep more of the money they raise.

 

Who can use your platform?

Our platform is built for charities, schools, churches, sports clubs, community groups, and individual peer-to-peer fundraisers. Whether you are running a local fundraiser, a national campaign, a school raffle, or a church collection, Fundraising Solutions provides the tools needed to launch and manage campaigns quickly and professionally.

 

Do we keep all the money donated?

Yes. Fundraising Solutions operates a 0% platform fee model, meaning your organisation keeps 100% of the donations raised through the platform. Donations are sent directly to your Stripe account, giving you complete transparency and control over your fundraising income. Third-party payment processing charges, such as Stripe fees, may still apply depending on the payment method used.

 

How are donations processed?

All donations are processed securely through Stripe, one of the world’s leading payment platforms. Donations go directly into your own Stripe account rather than being held by Fundraising Solutions, reducing delays and minimising fraud risk. The platform supports secure online payments while complying with GDPR and financial security standards.

​

Can we brand the fundraising page?

Absolutely. Fundraising Solutions offers fully branded fundraising pages and white-label campaign experiences so your organisation remains front and centre. You can customise fundraising pages with your own logo, colours, messaging, and campaign content to create a professional experience that builds trust with donors and supporters.

​

Do you provide a microsite for our campaign?

Yes. Every campaign can include a free microsite and custom domain designed specifically for your fundraiser or event. These microsites are professionally designed, mobile-friendly, and optimised for fundraising, helping organisations launch campaigns quickly without needing technical skills or expensive web development.

​

Is your platform environmentally friendly?

Yes. Fundraising Solutions is committed to operating as a carbon-neutral platform and promoting sustainable digital fundraising practices. By using digital campaigns, online donations, paper-free communications, and environmentally conscious hosting.

 

How do funds from text-to-donate arrive?

Text-to-donate donations are securely processed and linked directly to your fundraising account. Funds are integrated into your existing fundraising setup and connected to your Stripe account, allowing you to track donations alongside your other fundraising activities from a single dashboard.

Fundraising Solutions, the platform aims to reduce environmental impact while supporting charitable causes.

​

How do I manage all my fundraisers?

Fundraising Solutions allows you to manage all of your fundraising activities from one central dashboard. You can oversee donations, raffles, auctions, events, donor activity, reporting, and campaign performance in real time. This gives organisations complete visibility and control over their fundraising efforts without needing multiple systems or platforms.

​

Can I run multiple types of fundraising campaigns?

Yes. The platform supports multiple fundraising formats including donations, raffles, auctions, events, peer-to-peer campaigns, and text-to-donate fundraising. You can combine different fundraising activities into a single campaign and manage them all from one place, making it easier to maximise supporter engagement and fundraising results.

​

Do you support text-to-donate fundraising?

Yes. Fundraising Solutions now operates Ireland’s text-to-donate service using short code 50300 Supporters can donate quickly and easily by sending a text message, with donations added to their phone bill or deducted from their credit. Text-to-donate can also integrate directly with your wider fundraising campaigns.

​

How do funds from text-to-donate arrive?

Text-to-donate donations are securely processed and linked directly to your fundraising account. Funds are integrated into your existing fundraising setup and connected to your Stripe account, allowing you to track donations alongside your other fundraising activities from a single dashboard

 

Auctions

 

How do Auctions work?

You create an auction as part of a fundraising campaign. You are then able to upload items for people to bid on, participants will register online and place bids through the platform. Bidding happens in real time, and the highest bid at closing time wins.

 

Do I need to add multiple items?

​There are no rules, however, we would recommend that you add multiple items. The platform expects would expect a detailed list of auction items for participants to browse and bid on.

 

How does the auction start?

​You can set up and publish the Auction page as part of your campaign.

Once you do this participants can:

  • Register online

  • Start bidding once the auction is live

     

What happens when the auction is over?

​The auction closes at a set time. The highest bidder wins each item. The winning bid amount is charged automatically (a hold is placed when bidding). Winners will then be notified in the next 7 working days, their items can then be collected at the delivery location.

 

What contactless fundraising devices are available in Ireland?

​Irish charities can access NFC tap-to-donate terminals, QR code donation pages, and handheld card readers, all accepting Visa, Mastercard, Apple Pay, and Google Pay in euro, with no cash handling required.

 

Is contactless fundraising tax-efficient in Ireland?

Yes. Our devices capture the donor details needed to claim tax-back donations under Revenue's Charitable Donation Scheme (CHY), meaning eligible Irish donors can have their tax automatically redirected to your cause - at no extra cost to them.

 

How quickly can an Irish charity get started?

Most organisations are set up and collecting within days. Devices are dispatched across Ireland and come pre-configured for your campaign, with euro pricing and live donation tracking from day one.

 

Can smartcards increase regular donations?

​Yes. Because the donor's details are captured at the point of giving, your team can immediately follow up with a regular giving ask, by email, SMS, or in person. Converting one-off supporters into committed monthly donors far more effectively than cash-based collections.

Reporting

 

What reporting does the fundraising platform provide?

​The platform provides advanced reporting across every module. Including campaigns, donor activity, and payment history. Reports can be generated from any section, stored for future access, and downloaded in full at any time.

 

Can I download fundraising data for a specific date range?

​Yes. Reports can be scoped to any timeframe from a single campaign day to a full financial year of payment records. Giving finance teams, fundraising managers, and auditors exactly the data they need.

 

Are fundraising reports stored on the platform?

Yes. All generated reports are stored within the platform and available for download at any time, so your organisation always has a reliable record of its fundraising activity without needing to regenerate data from scratch.

 

Can reports be run for individual campaigns?

Yes. The platform allows you to isolate reporting to a single campaign including daily totals, donor breakdowns, and payment summaries, making it easy to evaluate individual campaign performance and share results with stakeholders.

 

Events

​

How do fundraising events help Irish charities maximise their impact?

​Fundraising events give Irish charities a powerful combination of direct income, donor acquisition, and community engagement. When supported by contactless events consistently outperform other fundraising methods.

 

What types of fundraising events work best for Irish non-profits?

​The most effective fundraising events for Irish charities and non-profits include sponsored walks, charity cycles, gala dinners, community fun days, golf classics, and quiz nights. 

 

Can fundraising event platforms help grow a donor database in Ireland?

​Yes. Every participant who registers, donates, or engages with your event through the platform has their details, giving history, and communication preferences captured automatically. 

 

How do contactless payments work at fundraising events in Ireland?

​At fundraising events in Ireland, contactless payments work through NFC-enabled terminals, fundraising smartcards, and QR codes at registration desks, collection points, and throughout the venue. Donors tap & give instantly in euro.

What is White Label Branding?

White Label Branding means your fundraising pages are fully branded as your organisation, not ours. Your supporters see your identity, your messaging, and your branding throughout the donation experience.

​

White Label

​

What are the benefits of White Label Branding?

  • Only Your Brand - No third-party logos or unnecessary distractions.

  • Build Donor Trust - Supporters engage directly with your organisation’s identity.

  • Seamless Experience -Donation pages look and feel like your own website.

  • Professional Presentation - Maintain a consistent and credible brand image.

  • Stronger Engagement - Donors connect with your mission rather than another platform brand.

​

​

Why is branding important for fundraising?

Strong branding builds trust, improves donor confidence, and increases engagement. When supporters recognise your organisation clearly throughout the fundraising journey, they are more likely to donate and support future campaigns.

​

How does Stripe improve security for donations?

Stripe is one of the world’s leading payment providers and includes advanced fraud detection, secure payment processing, encryption, and compliance with international payment security standards. This helps protect both organisations and donors during every transaction.

Why is there no fraud risk with Fundraising Solutions?

Fundraising Solutions is designed to minimise fraud risk by ensuring donations go directly into your own Stripe account rather than passing through our platform.

​

How does this protect our organisation?

​

  • 100% Secure - Funds never pass through Fundraising Solutions before reaching you.

  • Instant Transfers - Donations appear directly in your Stripe dashboard in real time.

  • Trusted Globally - Stripe provides world-class payment security and fraud prevention.

  • Transparent Records - Every donation is logged for accurate reporting and auditing.

  • Donor Confidence - Supporters know their donations go directly to your organisation.

​

​

bottom of page